Terms and conditions

TERMS & CONDITIONS — MakeMake

1. Company Information

MakeMake / Heiss Development v/ Erik Heiss
Pramvej 7
8940 Randers SV
Denmark
CVR: 39641259
Email: info@makemake.dk

Phone: +45 86 42 26 26

We reserve the right for typographical errors and omitted prices.

2. Payment

On MakeMake.eu you can pay using MobilePay, ViaBill and the following cards:
Visa, Visa Electron, MasterCard, Maestro, Dankort, Visa Dankort, PayPal and Klarna.

Payments by bank transfer, cheque or similar are not protected by chargeback rights.

Your card will only be charged when the goods are dispatched.

Due to VAT-regulations in the UK, minimum order value to the UK is £135 before freight. Orders below £135 will be annulled.

3. Delivery

3.1 Delivery Methods

We ship using GLS or UPS. Depending on which country you are ordering from you can choose:

Delivery to parcel shop
Private Delivery to your home

Prices vary depending on weight and country you are ordering from. Below you can se the estimated delivery price for packages up to 5 kg and for packages weighing up to 20 kg for either shop delivery or home delivery. Note that the price for 20 kg is per package and should you order 3 x 18 kg ConcreteClay the price for delivery would be for 3 x 20 kg.

Prices for shipping with GLS:

	5 kg - Shop Delivery	Pr. 20 kg - Shop Delivery	5 kg - Home Delivery	Pr. 20 kg - Home Delivery
Austria	18,20€	22,55€	22,34€	26,68€
Belgium	18,35€	22,73€	22,52€	26,90€
Bulgaria	-	-	44,85€	69,87€
Croatia	-	-	46,61€	120,50€
Czeck Republic	35,38€	66,28€	38,55€	70,46€
Denmark	9,24€	9,24€	Possible from MakeMake.dk	Possible from MakeMake.dk
Estonia	-	-	40,68€	65,58€
France	21,58€	32,23€	25,72€	36,37€
Germany	10,71€	17,40€	-	-
Greece	-	-	88,66€	194,23€
Hungary	40,24€	60,60€	44,62€	64,98€
Ireland	-	-	46,18€	74,06€
Italy	41,39€	66,83€	45,60€	71,04€
Latvia	-	-	39,70€	63,99€
Lithuania	-	-	39,70€	63,99€
Luxembourg	28,30€	55,93€	32,33€	59,96€
Malta	-	-	80,30€	221,23€
Netherlands	18,35€	22,73€	22,52€	26,90€
Poland	19,05€	37,60€	23,29€	41,84€
Portugal	41,73€	67,38€	46,18€	74,06€
Romania	-	-	44,48€	69,29€
Slovakia	34,95€	67,38€	39,19€	71,62€
Slovenia	38,66€	58,21€	42,86€	62,42€
Spain	39,90€	66,39€	44,08€	70,56€
Sweden	10,75€	10,75€	-	-
United Kingdom	61,32€	77,78€	-	-

3.2 Tracking

When your order is shipped, you will receive a Track & Trace email.

3.3 Delivery Times

Denmark: 1–2 business days
EU: approx. 3–7 business days
Outside EU (incl. UK): delivery time may vary depending on customs processing

3.4 Customs and Import Fees (Outside the EU)

Orders shipped to destinations outside the European Union may be subject to customs duties, import VAT, taxes, customs clearance fees and other charges imposed by the destination country or the carrier.

Unless otherwise stated at checkout, these charges are not included in the purchase price or shipping cost and are the responsibility of the customer. The customer is responsible for completing any required customs formalities and paying all applicable import charges.

If a shipment is refused, not collected, or returned to MakeMake because the customer fails to pay applicable duties, taxes or customs charges, fails to complete the required customs clearance, or otherwise refuses delivery, any costs incurred by MakeMake as a result may be deducted from the customer's refund. This may include return shipping costs, customs duties, import taxes, customs clearance fees, storage fees and other charges imposed on MakeMake by the carrier or customs authorities.

Any deduction will be limited to the actual costs incurred by MakeMake in connection with the refused or returned shipment.

If the costs incurred exceed the amount otherwise refundable, MakeMake reserves the right, where permitted by applicable law, to claim the outstanding amount from the customer.

This does not affect the customer's statutory rights where goods are faulty, damaged, incorrectly supplied, or where otherwise required by applicable consumer law.

Due to VAT-regulations in the UK, minimum order value to the UK is £135 before freight. Orders below £135 will be annulled.

Ordering from Northern Ireland? Please send us an email on info@makemake.dk

3.5 Unclaimed Parcels

If a parcel is not collected, is refused by the customer, or cannot be delivered due to circumstances attributable to the customer, the shipment may be returned to MakeMake.

The customer is responsible for the actual direct costs incurred by MakeMake in connection with returning the parcel. These costs will be deducted from any amount to be refunded to the customer.

For shipments subject to customs clearance, additional costs incurred by MakeMake as a result of the return, such as customs clearance fees, duties, taxes, storage fees or carrier charges, may also be deducted from the refund.

Refusing delivery or failing to collect a parcel does not in itself constitute exercise of the right of withdrawal. Where a statutory right of withdrawal applies, the customer must notify MakeMake in accordance with Section 4.

4. Right of Withdrawal (EU 14-Day Withdrawal Right)

As a consumer, you have a 14-day right of withdrawal when shopping with us.

The withdrawal period expires 14 days after the day on which you receive the goods, or the last item if your order consists of multiple items delivered separately.

To exercise your right of withdrawal, you must notify us within 14 days of receiving the goods. You can do so by completing our online withdrawal form, by emailing us at info@makemake.dk, or by calling us on +45 86 42 26 26. Your notification must clearly state that you wish to exercise your right of withdrawal.

Once you have submitted the online withdrawal form, you will automatically receive a confirmation that we have received your notification.

You cannot exercise your right of withdrawal simply by refusing delivery of the goods without also notifying us of your decision to withdraw.

5. Returning Goods

5.1 Return Deadline

You must return the goods no later than 14 days after notifying us of your withdrawal.

5.2 Return Costs

You are responsible for the shipping cost of returning the goods.

5.3 Return Address

Goods must be sent directly to:

MakeMake
Pramvej 7
8940 Randers SV
Denmark

We do not accept:

parcels without home delivery
parcels sent “cash on delivery”
parcels delivered to parcel shops

5.4 Recommended Carrier

For secure delivery, we recommend GLS, UPS or similar services that deliver directly to our address.

6. Condition of Returned Goods

You are liable for any reduction in value caused by handling beyond what is necessary to determine the nature and characteristics of the goods.

If the product is returned in unused, original condition → full refund
If used beyond what is required for inspection → partial or zero refund depending on market value

7. Refunds

We refund all payments for the returned goods (minus any applicable value reduction) without unnecessary delay and no later than 14 days after receiving your withdrawal notification.

We may withhold the refund until we receive the goods, or until documentation of return is provided.

Refunds are made using the same payment method unless otherwise agreed.

8. Warranty and Complaints

8.1 Warranty Period

As required under EU law, you have a 24-month warranty on consumer goods.

8.2 Complaint Procedure

All complaints must be submitted via email to:
info@makemake.dk

and must include clear photographic documentation.

If the complaint is justified, we will refund reasonable return shipping costs.

8.3 Defective Goods

Depending on the situation, you may be entitled to:

repair
replacement
refund
price reduction

Complaints submitted within 2 months of discovering the defect are always considered timely.

8.4 Return Address for Complaints

MakeMake
Pramvej 7
8940 Randers SV
Denmark

9. Gift Card Terms

Gift cards are electronic and valid for 3 years from the date of issue
They can be used as payment in the webshop
You may request payout of remaining balance during the validity period and up to 1 year after expiration
Lost or misused gift cards cannot be replaced
14-day withdrawal right applies if unused

No fees apply.

10. Privacy Policy (GDPR Compliant)

We collect the following information in order to process your order:

Name
Address
Phone number
Email address

Data is kept for 5 years and then deleted.

Data controller: Erik Heiss, MakeMake

Your GDPR rights include:

right of access
right to object
right to rectification
right to deletion (under certain conditions)

Contact: info@makemake.dk

11. Dispute Resolution

If we cannot resolve your issue, you may file a complaint with the relevant authority.

EU customers:

You may use the EU Online Dispute Resolution platform.

Legal Jurisdiction

These terms follow Danish law, without prejudice to mandatory consumer protection rules in your country of residence.

12. PriceRunner Buyer Protection

As a PriceRunner member, your purchase may be covered by the PriceRunner Buyer Protection program up to 50,000 DKK (or equivalent in EUR), depending on their conditions.

Please refer to PriceRunner’s terms for details.

Terms and Conditions updated 18/09/2026